Frequently Asked Questions

Everything you need to know about ordering, shipping, returns, and caring for your Orvanta furniture.

Ordering

Is Orvanta a legitimate company?

Yes, absolutely. Orvanta is a registered business selling premium convertible furniture. We have thousands of verified customer reviews on the Shop app and stand behind every product we sell with a clear refund and return policy. If you have any concerns, please contact us directly — we're happy to help.

What payment methods do you accept?

We accept all major credit and debit cards, Shop Pay, PayPal, and other payment methods available at checkout. All transactions are encrypted and secure.

Can I modify or cancel my order after placing it?

We process orders quickly, but please contact us as soon as possible if you need to make a change. We'll do our best to accommodate requests before the order ships.

Shipping

How long does shipping take?

Shipping times vary by location and product. Please refer to our Shipping Policy for full details on processing times and estimated delivery windows.

Do you ship internationally?

Yes, we ship to multiple countries. Shipping rates and delivery times for international orders are calculated at checkout. Please note that import duties and taxes may apply depending on your location.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery in real time.

Returns & Refunds

What is your return policy?

We want you to love your purchase. If you're not satisfied, please review our full Refund Policy for eligibility, timeframes, and how to initiate a return.

My item arrived damaged. What do I do?

We're sorry to hear that. Please contact us within 48 hours of delivery with photos of the damage and your order number. We'll resolve it promptly — whether that's a replacement, repair, or refund.

How long does a refund take?

Once your return is received and inspected, refunds are typically processed within 5–7 business days back to your original payment method.

Product Care

How do I clean my Orvanta sofa or furniture?

For most upholstered pieces, we recommend spot cleaning with a damp cloth and mild detergent. Avoid harsh chemicals or abrasive cleaners. For outdoor furniture, rinse with water and dry thoroughly after cleaning to prevent moisture buildup.

How do I convert the sofa bed between modes?

Each product includes setup instructions. If you need additional guidance, please contact our support team and we'll walk you through it.